Managed Services

Database Administration is a complex profession, with many layers, such as: availability, performance, security and maintenance. That’s why we’ve developed DBSmart. Instead of hiring a DBA or paying a costly hourly price for outsourced DBAs, you pay a fixed monthly price and get full management of your databases.

Having performance issues?

Users complaining that the system doesn't work?

Not sure if your databases are set up properly?

Fear of cyber attack?

DBSmart is a comprehensive end-to-end managed service for managing, maintaining, and optimizing your databases. We take responsibility for your databases, monitor them regularly, and take care of everything, anytime - 24 hours a day, 365 days a year. 

OUR NEW PLACE

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DATABASE MANAGEMENT. THE SMART WAY

Full Coverage of SQL Server Databases

Automatic

Fault

Detection

 Team of Experts

Available

24 / 7 / 365

Flexible Pricing Model & Fixed Monthly Payment

HOW DOES IT WORK?

DBChief

Portal 

SQL Sentry

DBNinja

A dedicated DBA expert will be available for every question, request, or consultation.

Learn your environment and document it. 

Perform periodical reviews of the system, take care of any issues, implement changes as per professional best practices, and ensure that the databases constantly work as optimally as possible.

The DBChief’s job is to make sure you get the best service. 

We use an advanced ticketing system (based on Zendesk). Every task creates a new ticket in the system. You can manually open a ticket regarding any problem, question, or consultation you may have.  

You may follow the tickets in the system, perform searches, generate reports, and more.

You receive full transparency for everything we do as part of our work on your databases

Advanced monitoring and alerting system (SQL Sentry) made specifically for SQL Server and Azure SQL. The system continuously collects data about the databases and analyzes the data in real-time. We’ve configured more than 200 different alerts based on our experience and expert best practices in the field. The system notifies us about problems and even on potential problems proactively.

Using SQL Sentry, we can analyze your databases at any given moment and provide fast and efficient troubleshooting solutions.

Whether your organization has a DBA or even a team of DBAs, and even if you don’t, to assure full availability of your systems, you must know that you have support around the clock.

In the event of a severe problem, your DBA may not be available, or no one in your organization would know what to do.

Our team is available 24 hours a day, 365 days a year.

At any given time, there are multiple on-call agents (ninjas) ready to take care of any request or alert.

SERVICE PLANS.

We’re available to you 24 hours a day, 365 days a year, for any emergency problem, question, or consultation. You can contact us by calling our emergency hotline or by creating a ticket in our ticketing system.

We’re committed to an obvious SLA.

No matter how many database instances you have in your organization or how many tickets you open, you pay a fixed price and receive full service for all of them.

DBSupport

On-Call DBA Support

 DBMonitor

SQL Sentry Managed Licensing and Support

​If you have your team, but you need a good monitoring and alerting system, then we have you covered. We use a comprehensive monitoring and alerting system, dedicated to SQL Server and Azure SQL  We will help you set up and configure the system in your data center, and we will provide training and support to your team whenever they need it.

DBCare

Fully Managed DBA Services

In addition to DBSupport and DBMonitor, you may choose which database instances you want us to take full responsibility for. For every such instance, as part of DBCare, we continuously monitor the server using SQL Sentry, review the server once in a while, and make sure everything is configured as per the industry’s best practices. In general – we take full responsibility for the server and take care of everything

PRICING.

DBMonitor

Licensing & Support

DBSupport

On-Call

DBA Support

DBCare
Fully Managed DBA Services

Cost

Pricing Model

Dedicated DBChief

24x7 Availability

Portal

(Ticketing System)

SLA

Free Consulting

Monitoring & Alerting

(SQL Sentry)

Emergency Support

Root Cause Analysis

Proactive Database Administration

250-500 NIS

Per Database Instance

According to Edition

Normal and Low
Priorities Only

2600 NIS

Monthly Payment for  

Unlimited Number of
Database Instances

3100-4500 NIS

Per Database Instance 

According to Edition and Server

Full Coverage of SQL Server Databases

  • We use an advanced monitoring and alerting system made specifically for SQL Server.

  • The system continuously collects data and analyzes it in real-time, creating deep and wide coverage with over 200 different alerts.

  • Our alerts provide coverage including availability assurance, full maintenance, smart backup strategy, performance acceleration, information security

  • Our team of experts manages the alerts and consistently adds new ones based on our accumulated experience and best practices in the field.

 

Automatic Fault Detection

DBSmart gives you peace of mind. We take full responsibility for your databases in order to let you focus on your core business activity, and do what you do best, knowing that your databases are in good hands.

You can sleep tight at night, knowing that a whole team of experts is monitoring your system 24 hours a day, making sure everything works right.

  • Our monitoring system continuously monitors all of your databases

  • The system automatically detects problems and triggers alerts accordingly

  • Fully automate fault detection, ticket creation, priority management, routing and more

 

 Team of Experts

available 24 hours a day, 365 days a year

​Whether your organization has a DBA or even a team of DBAs, and even if you don’t, in order to assure full availability of your systems, you must know that you have support around the clock.

  • We are proud of our team - top experts with lots of experience and the highest qualifications of Microsoft.

  • We employ the best people in the field and take care of their training regularly.

  • At any given time, there are 2 experts ready to take care of any request or alert. 

  • We are committed to SLA with fast response times

 

Flexible Pricing Model & Fixed Monthly Payment

The cost of DBSmart is a fixed monthly price.

As part of this price, we do everything that needs to be done. No extra charges for working time or anything else.

You have full certainty about the price, no surprises.

  • Everything is documented in an advanced ticketing system

  • You have full transparency and real-time tracking

  • Periodical reports on our activity for any given moment

 

JOIN OUR MAILING LIST

CONTACT US

4 Itzhak Ben Zvi, Hod-Ha'sharon,

Israel 4537302

 +972-9-7400101

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