Database Administration is a complex profession, with many layers, such as: availability, performance, security and maintenance. That’s why we’ve developed DBSmart. Instead of hiring a DBA or paying a costly hourly price for outsourced DBAs, you pay a fixed monthly price and get full management of your databases.
Having performance issues?
Users complaining that the system doesn't work?
Not sure if your databases are set up properly?
Fear of cyber attack?
DBSmart is a comprehensive end-to-end managed service for managing, maintaining, and optimizing your databases. We take responsibility for your databases, monitor them regularly, and take care of everything, anytime - 24 hours a day, 365 days a year.
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DATABASE MANAGEMENT. THE SMART WAY
HOW DOES IT WORK?
A dedicated DBA expert will be available for every question, request, or consultation.
Learn your environment and document it.
Perform periodical reviews of the system, take care of any issues, implement changes as per professional best practices, and ensure that the databases constantly work as optimally as possible.
The DBChief’s job is to make sure you get the best service.
We use an advanced ticketing system (based on Zendesk). Every task creates a new ticket in the system. You can manually open a ticket regarding any problem, question, or consultation you may have.
You may follow the tickets in the system, perform searches, generate reports, and more.
You receive full transparency for everything we do as part of our work on your databases
Advanced monitoring and alerting system (SQL Sentry) made specifically for SQL Server and Azure SQL. The system continuously collects data about the databases and analyzes the data in real-time. We’ve configured more than 200 different alerts based on our experience and expert best practices in the field. The system notifies us about problems and even on potential problems proactively.
Using SQL Sentry, we can analyze your databases at any given moment and provide fast and efficient troubleshooting solutions.
Whether your organization has a DBA or even a team of DBAs, and even if you don’t, to assure full availability of your systems, you must know that you have support around the clock.
In the event of a severe problem, your DBA may not be available, or no one in your organization would know what to do.
Our team is available 24 hours a day, 365 days a year.
At any given time, there are multiple on-call agents (ninjas) ready to take care of any request or alert.
We’re available to you 24 hours a day, 365 days a year, for any emergency problem, question, or consultation. You can contact us by calling our emergency hotline or by creating a ticket in our ticketing system.
We’re committed to an obvious SLA.
No matter how many database instances you have in your organization or how many tickets you open, you pay a fixed price and receive full service for all of them.
On-Call DBA Support
SQL Sentry Managed Licensing and Support
If you have your team, but you need a good monitoring and alerting system, then we have you covered. We use a comprehensive monitoring and alerting system, dedicated to SQL Server and Azure SQL We will help you set up and configure the system in your data center, and we will provide training and support to your team whenever they need it.
Fully Managed DBA Services
In addition to DBSupport and DBMonitor, you may choose which database instances you want us to take full responsibility for. For every such instance, as part of DBCare, we continuously monitor the server using SQL Sentry, review the server once in a while, and make sure everything is configured as per the industry’s best practices. In general – we take full responsibility for the server and take care of everything